IT Support Services – GSS
Welcome to GSS. GSS has become one of the leading IT Support providers in the world.
We help IT managers reduce their workloads, costs, responsibilities and challenges. We have a strong company ethos and we will always go above and beyond what is typically offered by other IT Support companies. We pride ourselves on listening closely to our customers needs, and the wider IT industry so that we are best placed to address both current and future challenges that our customers will experience.
Is your organisation experiencing any of the below challenges?
- The need to dramatically reduce IT hardware, support and repair costs
- The need to increase IT performance and increase uptime
- The need to take a consolidated approach towards your IT vendor portfolio
- The need to have a better grip and control over IT support contracts and assets
- The need to consolidate multiple IT Support contracts into one annual contract.
If you answered yes to any of these questions, then consider your complexities and challenges met and resolved with GSS.
Global Coverage
4 Hours Parts Replace
Assurance Processes
Low Prices
Asset Level SLA's
Escalation Procedure
20+ Engineers
Express Delivery
IT Support UK & Worldwide
GSS are able to offer IT Support in the UK and worldwide. Our IT hardware maintenance and support contracts are much more than simple break/fix contracts. Our IT hardware contracts enable organisations become more efficient and gain a competitive advantage in their particular industry because of the following GSS benefits:
- The best priced IT hardware maintenance contracts on the market
- The ability to increase ROI on IT assets. Our support services enable organisations to extend their support contracts well beyond OEM’s End-of-Life (EoL)/End-of-Service-Life (EoSL) declaration
- SLA’s that can be tailored to meet the needs of your IT environment and each individual IT asset.
Server Support & Hardware Maintenance Contracts
GSS have over 18 years experience in delivery IT Support and hardware maintenance contracts. As such we have built up very strong relationships with leading tier one storage and server vendors. Because of this we are able to offer leading server support and hardware maintenance contracts at the best possible prices on the market. We are continually raising the bar of our services and we pride ourselves on going above and beyond what is normally offered.
- IBM Hardware Maintenance Contracts
- Cisco Networking Hardware Maintenance Contracts
- NetApp Hardware Maintenance Contracts
- EMC Hardware Maintenance Contracts
- HP Hardware Maintenance Contracts
- Sun Hardware Maintenance Contracts
- Fujitsu Hardware Maintenance Contracts
We are able to offer one of the most cost-efficient IBM support models on the market. We cover all IBM product families: zSeries®, pSeries®, iSeries® and xSeries®. We are also able to offer support contracts around connectivity peripherals, tapes and most disk types.
By utilising our IBM support contracts, you will dramatically extend the lifespan of your IT assets and generate a greater return on your IBM investments.
GSS IT Support Benefits
- On average we are 50% cheaper than direct IBM contracts
- Global coverage
- We cover all IBM product families
- Market leading SLA’s
- Tailored asset-level SLA’s
The GSS Cisco Networking Hardware Contracts are specifically designed to ensure our customers achieve maximum efficiency and cost savings for all of their Cisco assets.
By utilising our Cisco support contracts, you will dramatically extend the lifespan of your IT assets and generate a greater return on your Cisco investments.
GSS IT Support Benefits
- On average we are 50% cheaper than direct Cisco contracts
- Global coverage
- We cover all Cisco networking product families
- Market leading SLA’s
- Tailored asset-level SLA’s
GSS are able to offer some of the best NetApp hardware maintenance contracts on the market. Because of our experience, we are able to offer industry leading post-warranty support contracts on all of your NetApp assets: F Series, FAS series and N series and well as the associated storage disks and network peripherals.
By utilising our NetApp support contracts, you will dramatically extend the lifespan of your IT assets and generate a greater return on your NetApp investments.
GSS IT Support Benefits
- On average we are 50% cheaper than direct NetApp contracts
- Global coverage
- We cover all NetApp product families
- Market leading SLA’s
- Tailored asset-level SLA’s
GSS are one of the most respected independent EMC hardware maintenance contract providers on the market. We are able to cover all EMC product families: DMX, VNX, CLARiiON®, Celerra® and Connectrix®.
By utilising our EMC support contracts, you will dramatically extend the lifespan of your IT assets and generate a greater return on your EMC investments.
GSS IT Support Benefits
- On average we are 50% cheaper than direct EMC contracts
- Global coverage
- We cover all EMC product families
- Market leading SLA’s
- Tailored asset-level SLA’s
GSS are able to offer some of the best HP Hardware Maintenance Contracts on the market. We are able to cover all HP product families: Compaq®/DEC Alpha/VAX servers, HP Integrity servers, HP ProLiant servers, HP 9000 servers, HP 3000 servers, and most tape libraries and disk arrays.
By utilising our HP support contracts, you will dramatically extend the lifespan of your IT assets and generate a greater return on your HP investments.
GSS IT Support Benefits
- On average we are 50% cheaper than direct HP contracts
- Global coverage
- We cover all HP product families
- Market leading SLA’s
- Tailored asset-level SLA’s
We are able to offer one of the most cost-efficient Sun support models on the market. We cover all Sun product families: SPARC®, Ultra®, Enterprise®, Fire®, Netra®, StorEdge® and StorageTek®
By utilising our Sun support contracts, you will dramatically extend the lifespan of your IT assets and generate a greater return on your Sun investments.
GSS IT Support Benefits
- On average we are 50% cheaper than direct Sun contracts
- Global coverage
- We cover all Sun product families
- Market leading SLA’s
- Tailored asset-level SLA’s
We are able to offer one of the most cost-efficient Fujitsu support models on the market. We cover all Fujitsu product families.
By utilising our Fujitsu support contracts, you will dramatically extend the lifespan of your IT assets and generate a greater return on your Fujitsu investments.
GSS IT Support Benefits
- On average we are 50% cheaper than direct Fujitsu contracts
- Global coverage
- We cover all Fujitsu product families
- Market leading SLA’s
- Tailored asset-level SLA’s
IT Support 2016 KPI’s
74%
Same Day Fix
14 Seconds
Average Waiting Time
1724
Tickets Closed
99.2%
SLA’s Met
80.5%
Same Day Fix
99.4%
Customer Satisfaction
IT Support Plans
GSS Basic
8x5- Business hours coverage from 9am-6pm, Monday to Friday, excluding Public Holidays
GSS Premium
24x7x4- Full coverage for 7 days a week, 24 hours a day, including Public Holidays
GSS Enhanced
8x6- Extended hours coverage from 9am-6pm, Monday to Saturday, Excluding Public Holidays
Our Partners
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